Legal
Refund Policy
Fair, transparent refunds. If we don't deliver, you get your money back.
1. Money-Back Guarantee
Shared, BDIX and Turbo hosting plans include a 7-day money-back guarantee from the purchase date. If you are not satisfied, request a refund within the guarantee window.
2. VPS Refunds
VPS services may be refunded pro-rata for the unused portion of the billing period when cancelled within the first 3 days of service.
3. Strict 3-Day Conditional Refund Policy
SUMMARY: Refunds are issued ONLY for technical defects originating directly from chvhost infrastructure that our support team cannot resolve within 3 days of deployment.
3.1 Eligibility Criteria
You are eligible for a refund within 3 calendar days (72 hours) of your initial purchase ONLY IF:
- You encounter a technical issue caused directly by chvhost's infrastructure or initial provisioning failure.
- You opened a support ticket or contacted thechvhost@gmail.com detailing the issue.
- Our technical support team is completely unable to solve or fix the issue within 72 hours.
3.2 Non-Refundable Scenarios
Refunds will NOT be granted under any of the following conditions:
- Network & Speed Expectations: Dissatisfaction with network speeds, ping/latency, or ISP-specific routing.
- Bandwidth Usage: Issues or restrictions related to international bandwidth consumption.
- User Misconfiguration: Inability of the client to manage, configure, or use the VPS, RDP, or hosting environment.
- Third-Party Services: Software licenses (e.g., cPanel, LiteSpeed, Windows licenses) or IVAC Services once processed or activated.
- AUP Violations: Accounts suspended or terminated due to illegal activity, abuse, or breach of our Acceptable Use Policy.
4. Non-Refundable Items
Domain registration, renewal and transfer fees are non-refundable once processed. Third-party add-ons and setup items are non-refundable.
5. How to Request
Open a support ticket from your client area or email our billing team. Refunds are processed back to the original payment method within 5–7 business days.
6. Abuse
Accounts terminated due to violation of our Acceptable Use Policy or Terms of Service are not eligible for refunds.